REFUND & CANCELLATION

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At Hypatholabs, we strive to provide the highest quality of diagnostic services. However, we understand that circumstances may arise where you need to cancel a service or request a refund. Please review the following policy to understand your rights and responsibilities.

1. Cancellation Policy

• Test bookings can be cancelled up to 12 hours before the scheduled sample collection time.
• To cancel, please contact our support team via phone or email with your booking ID and details.
• Tests cancelled after the sample has been collected are eligible for cancellation as per company policy.

2. Refund Policy

• Refunds will be processed only for eligible cancellations or service failures on the part of Hypatholabs.
• Refunds will be credited to the original payment method within 7–10 business days.
• No refund will be provided for tests already processed or partially processed.

3. Rescheduling

• You may request to reschedule your test at least 6 hours in advance.

4. Contact for Support

For any refund, cancellation, or rescheduling requests, please contact us at:
Email: info@hypatholabs.com

By booking a test with Hypatholabs, you agree to abide by this Refund & Cancellation Policy.